NotifyQ
Mon 01 January 2018Syntax
NotifyQ(logical queue ID, task type)
Description
Use the NotifyQ function to notify the queue server of an incoming task. NotifyQ should always follow the use of the EnQueue function. EnQueue inserts the task into the PeopleSoft database, and NotifyQ notifies the queue server about a task's existence and location.
When you process a batch of tasks to be enqueued, PeopleSoft recommends calling NotifyQ just once (after the last task is processed). NotifyQ forces the queue server to reorder its internal lists and save its state to the database, and therefore affects performance.
NotifyQ is not required for chat or voice tasks, and should not be used for these tasks.
Note: If tasks of different types or tasks that are assigned to different logical queues are enqueued, at least one NotifyQ is required for each logical queue and for each task type. This ensures that the system is notified of tasks waiting to be assigned.
Parameters
|
Field or Control |
Definition |
|---|---|
| logical queue ID |
Specifies the logical queue in which the task should be queued. It is a string value. The logical queue ID is a case-sensitive value. The case used in the NotifyQ function must exactly match the case used when creating the logical queue ID on the Queues page. |
| task type |
Specifies the type of task to be inserted. It is a string value. The valid values are:
|
Returns
Returns 0 if the function was successful.
If unsuccessful, it returns a message number. The message set ID for MultiChannel Framework is 162.
For example, 1302 is returned when an invalid task type or no value is provided.